Job Description

Wellness CoordinatorAre you energized by a fast-paced, boutique, and guest-focused environment? If you're highly organized, detail-oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs.As a Wellness Coordinator, you'll be the first point of contact for patients, creating a warm, refined, and service-driven experience from start to finish. You'll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus.Schedule: This is a full-time position. You will work 4-5 shifts per week, and work at least 1 weekend shift per week.Pay: $21.00 base hourly rate + tips (average of $1 - $4 per hour!)Locations You'll Cover: Carlsbad, San Marcos, Oceanside and Encinitas.Why Hydration Room?Paid Time Off/Vacation Time for full-time team membersInsurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team membersFuture Planning: 401(k) for part-time and full-time team membersCareer Development OpportunitiesExclusive Perks: Enjoy complimentary IV and injection therapy benefitsFlexible Scheduling: We work with you to accommodate your availability!Parental Leave Program for full-time team membersClinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.If you're passionate about health, wellness, and delivering high-end customer service, this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator!Job ResponsibilitiesPartner with and support the RN in providing care to patients in a fast-paced environmentAssist the RN in opening and/or closing the clinic each dayPerform basic administrative, clerical, and technical tasks to coordinate patient careManage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as neededWork with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receiptsLearn and have a basic understanding of provided treatmentsPromote service packages and membershipsMaintain compassion and kindness for all patientsAlways maintain client confidentiality and dignityEnsure a safe, secure, and clean environment for patients by following clinic cleanliness protocolsAssist in the training of new staff membersNotify the Support Center of any facility issues that need addressingDeliver Five Star Customer Service to ensure our patients have a positive experience in the clinicPerform other clinic duties as required or assigned by clinic management, the RN, or physicianUphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational GuidelinesRequirementsHigh school diploma or equivalent required2+ years of experience in a high-volume patient or customer service environment1+ year in high-end customer service or boutique hospitality - preferredSchedule flexibility between 8:00am – 8:00pmAvailability to work a minimum of one weekend shift per weekCommitment to work at all listed locationsPhysical Requirements:Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computerAbility to stand for prolonged periods of time if neededMust be able to traverse the entire facilityMust be able to lift up to 15 pounds at timesThis job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

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